Policies

Warranty

Precision Fabrics Group, Inc. ("PFG") warrants to the original purchaser or user that accompanying product will be free from defects in materials and workmanship for a period of one year from the date of the original sales invoice. If during the warranty period, the product is found to be defective because of defects in the materials or workmanship, it will be replaced without charge. Notice of a claim under this warranty must be given promptly in writing, in no case later than 45 days after the discovery of the defect. Defective products must be returned, along with the invoice, prepaid to PFG at the address stated below. PFG will prepay shipping charges for the replaced product. This warranty will become void if the product shows signs of careless handling or if the product is ripped or torn. In addition, this product must be cleaned in accordance with PFG's Care & Use Instructions. Buyer's recovery for any claim shall be limited to what the buyer paid for the product(s). Any implied warranties shall be limited to the duration of the one year limited warranty. In no case will PFG be liable for incidental or consequential damages, whether such damages are claimed on account of the breach of warranty, breach of contract, negligence or strict/product liability, including without limitation, damage to property other than the product or economic losses. Some states do not allow limitations on implied warranties or the exclusion or limitations of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. All claims relating to the limited warranty should be addressed to: Precision Fabrics Group, Inc. c/o Customer Service Department, 301 North Elm Street, Suite 600, Greensboro, NC 27401.

Shipping Policy

All orders will be shipped using United Parcel Service (UPS). A shipping rate will be automatically calculated by UPS before you confirm the purchase of an order and added to your total charges. We cannot accept a shipping address containing a P.O. Box number. A physical street address is required for UPS delivery. You have the shipping options of Ground, Next Day Air, and Second Day Air.

  • When your order is shipped, you will receive an email confirming shipment, along with available tracking information.
  • Note for orders shipped to Canada: Canadian duties and taxes are not included.
  • Please note that orders placed after 1pm on Friday will not be processed until the next business day. Should you choose overnight shipping, your order will arrive on the second business day.

DermaTherapy is a registered trademark of Precision Fabrics Group, Inc.

Returns

All DermaTherapy linens meet the strictest standards of quality as defined by our stringent ISO 9001 certification. You can expect to realize the mitigating benefits of our products within 2–3 weeks. Should you become dissatisfied with your purchase for any reason, Precision Fabrics Group will accept a return within 30 days of date-of-purchase. We cannot accept returns after 30 days for any reason other than manufacturer’s defects. Returns will be refunded in the original method of payment. Please allow 10 business days for shipping and processing.

Return Process
All DermaTherapy linens include a one-year warranty against manufacturer defects. For return authorization, please contact Customer Service at 844-DERMA44 (844-337-6244). You will be provided with a return shipping label and a full refund or exchange of your defective product, less return shipping expense. Please note that we cannot accept returns or exchanges of items purchased from third-party retailers.

Privacy

Precision Fabrics Group, Inc. (PFG) takes seriously the privacy of those that visit our web site. We have established this Privacy Policy to communicate what information we collect and how that information is used and safeguarded.

Precision Fabrics Group, Inc. created this website Privacy Policy on behalf of itself and its Divisions, Subsidiaries, and Affiliates (collectively “PFG”) in order to ensure the confidence of visitors and customers (“you” or “your”) of our website and to demonstrate our commitment to fair information practices and the protection of privacy. By visiting this website, you accept this entire Privacy Policy. This Privacy Policy only governs the website and does not govern the off-line data collection, disclosure and usage practices of PFG, such as information PFG receives from PFG product retailers. This Privacy Policy is effective as of January 1, 2014.

The sole purpose of this website is to provide information concerning PFG and its products and services. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from this website. As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by the terms and conditions identified on the website.

PFG strives to comply with all applicable laws that are designed to protect your privacy.

1) Copyright and Trademark Notices

All trademarks, images and logos included on this website are protected by U.S. and international copyright laws. Any use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the content on this website is strictly prohibited.

2) Types of Information Collected

a) Traffic Data

We reserve the right to automatically track and collect the following information, including your: 1) IP address, 2) domain server, 3) type of computer, and 4) type of web browser (collectively “Traffic Data”). Traffic Data is anonymous information that does not personally identify you. However, it may be helpful to PFG for marketing purposes and to assist us in improving our website.

Dermatherapy.com uses Google AdWords Remarketing to advertise on third party websites, including Google, to previous visitors to our site. AdWords remarketing will display ads to you based on the pages you've viewed within the website by placing a cookie on your web browser.

This cookie does not in any way identify you or give access to your computer or mobile device.

The cookie is used to indicate to other websites that you have visited a particular page and show you ads relating to that page. Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads deemed relevant to you. If you do not wish to see ads from Dermatherapy.com, you can opt out of Google’s use of cookies by visiting Google’s Ads Settings or opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

b) Personal Information

If you access certain services on our website, you may be requested to input information that personally identifies you (“Personal Information”). This information may include your name, mailing address, telephone number, email address and other similar contact information, as well as financial information, such as your credit card number. If you communicate with us via email or you complete an online registration, surveys or other forms, or you purchase products directly from our website, where available, any information provided may be collected as Personal Information. You can visit the website without submitting any Personal Information.

c) Technology Information

Technology Information means any information you submit to PFG for evaluation or review or for any other purpose that relates to technologies, intellectual property or the like (hereinafter “Technology Information.”). PFG has the right to use any Technology information and any such information provided to PFG is not considered private unless covered by a separate written agreement. You can visit PFG’s website without submitting or revealing any Technology Information.

3) Uses of Personal Information Collected

PFG will use your contact information to respond to your requests or inquiries, or to process any orders that you place on the website. PFG may use your contact information to send you information about our company, including our affiliates, or our products or services, or to contact you when necessary. PFG may also use your contact information to identify costumer preferences, improve products and services and/or analyze and manage our business. PFG does not sell your personal information to third parties.

4) User Choice regarding Collection, Use, and Distribution of Personal Information

You may choose not to provide us with any Personal Information. Even if you choose not to provide any Personal Information, you may still access and use much of the website. However, you will not be able to access any portions of the website that require your Personal Information. Some pages on the website may give you the option of providing certain of your Personal Information about yourself. If you want to change any information about yourself that you have submitted, please send your request with clear instructions to us at the terry.montgomery@precisionfabrics.com.

5) Confidentiality of Personal Information

Except as otherwise noted in this Privacy Policy, PFG will keep your Personal Information private and will not share it with unrelated third parties, unless such disclosure is to (i) respond to duly authorized information requests of government authorities; (ii) comply with any law, regulation, subpoena, or court order; (iii) help prevent fraud or protect the rights and property of PFG; (iv) to protect the personal safety of PFG employees and third parties on PFG property; (v) to correct technical problems and malfunctions in how we provide our website to you and to technically process your information; and (vi) to take precautions regarding liability (including product recalls). You understand and agree that technical processing of your information is and may be required (a) to send and receive messages regarding your use of the website; (b) to conform to the technical requirements of connecting networks; (c) to conform to the limitations of our website; and (d) to conform to other, similar technical requirements. PFG may store Traffic, Technology, and Personal Information collected via the website indefinitely.

6) Notice to California Residents/Your California Privacy Rights

Under California’s "Shine the Light" law, California Civil Code Section 1798.83, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. At present, PFG does not share your personal information with third parties, but may choose to do so in the future. You may request information including the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., requests made in 2014 will receive information regarding 2013 sharing activities). Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response. To obtain this information, please send an email message to terry.montgomery@precisionfabrics.com with "Request for California Privacy Information" in the subject line and in the body of your message. We will provide the requested information to you at your email address in response.

7) Data security and integrity

The security, integrity and confidentiality of your information are extremely important to us. We have implemented technical, administrative and physical security measures that are designed to protect guest information from unauthorized access, disclosure, use and modification. From time to time, we review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable.

8) Contests and Surveys

We may periodically run a contest or survey relating to our website. When we run a contest relating to our website, it will be accompanied by a set of rules. The rules for each contest/sweepstakes will specify how the information gathered from you for entry will be used and disclosed, if it is different than as described in this Privacy Policy. In conjunction with your entry in such contest or sweepstakes, Personal Information will be collected only if you voluntarily submit it to.

9) Links and Your Privacy

The website may contain links to other websites. PFG is not responsible for privacy practices or the content of such other websites. PFG does not endorse or make any representations about third-party websites. The Personal Information or Technology Information you choose to give to unrelated third parties is not covered by our Privacy Policy.

10) Your Consent and Indemnification

By using this website, you consent to the terms of our Privacy Policy and to PFG’s processing and use of Traffic Data, Personal Information, and Technology, as identified herein. You agree to defend, indemnify, and hold PFG harmless from and against any and all claims, damages, costs and expenses, including attorney’s fees, arising from or relating to your use of this website.

11) Updates and Changes to this Privacy Policy

PFG reserves the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, simply by posting such changes, updates or modifications on the website. Any such changes, updates or modifications shall be effective immediately upon posting on the website. PFG does not have any obligation to directly or otherwise notify you of such changes in the event we change our Privacy Policy. In the event that we change our Privacy Policy, such changes will affect all the information we have previously collected from you, as well as the information we collect after any such change. If you object to the change to our Privacy Policy, you must contact us in writing regarding your objection.

12) How to Contact Us

PFG welcomes your comments regarding this Privacy Policy. If you have questions about the Privacy Policy or believe that we have not adhered to it, please contact us by emailing your comments, or by mailing your comments to us at:

Terry Montgomery, PhD
Precision Fabrics Group, Inc.
301 North Elm Street, Inc.
Greensboro, NC 27401
Phone: (336) 510-8009
Fax: (336) 510-8003
terry.montgomery@precisionfabrics.com