Policies

Warranty

Precision Fabrics Group, Inc. ("PFG") warrants to the original purchaser or user that accompanying product will be free from defects in materials and workmanship for a period of one year from the date of the original sales invoice. If during the warranty period, the product is found to be defective because of defects in the materials or workmanship, it will be replaced without charge. Notice of a claim under this warranty must be given promptly in writing, in no case later than 45 days after the discovery of the defect. Defective products must be returned, along with the invoice, prepaid to PFG at the address stated below. PFG will prepay shipping charges for the replaced product. This warranty will become void if the product shows signs of careless handling or if the product is ripped or torn. In addition, this product must be cleaned in accordance with PFG's Care & Use Instructions. Buyer's recovery for any claim shall be limited to what the buyer paid for the product(s). Any implied warranties shall be limited to the duration of the one year limited warranty. In no case will PFG be liable for incidental or consequential damages, whether such damages are claimed on account of the breach of warranty, breach of contract, negligence or strict/product liability, including without limitation, damage to property other than the product or economic losses. Some states do not allow limitations on implied warranties or the exclusion or limitations of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. All claims relating to the limited warranty should be addressed to: Precision Fabrics Group, Inc. c/o Customer Service Department, 301 North Elm Street, Suite 600, Greensboro, NC 27401.

Shipping Policy

All orders will be shipped using United Parcel Service (UPS). A shipping rate will be automatically calculated by UPS before you confirm the purchase of an order and added to your total charges. We cannot accept a shipping address containing a P.O. Box number. A physical street address is required for UPS delivery. You have the shipping options of Ground, Next Day Air, and Second Day Air.

  • When your order is shipped, you will receive an email confirming shipment, along with available tracking information.
  • Note for orders shipped to Canada: Canadian duties and taxes are not included.
  • Please note that orders placed after 1pm on Friday will not be processed until the next business day. Should you choose overnight shipping, your order will arrive on the second business day.

DermaTherapy is a registered trademark of Precision Fabrics Group, Inc.

Returns

All DermaTherapy linens meet the strictest standards of quality as defined by our stringent ISO 9001 certification. You can expect to realize the mitigating benefits of our products within 2–3 weeks. Should you become dissatisfied with your purchase for any reason, Precision Fabrics Group will accept a return within 30 days of date-of-purchase. We cannot accept returns after 30 days for any reason other than manufacturer’s defects. Returns will be refunded in the original method of payment. Please allow 10 business days for shipping and processing.

Return Process
All DermaTherapy linens include a one-year warranty against manufacturer defects. For return authorization, please contact Customer Service at 844-DERMA44 (844-337-6244). You will be provided with a return shipping label and a full refund or exchange of your defective product, less return shipping expense. Please note that we cannot accept returns or exchanges of items purchased from third-party retailers.